FAQ

Ordering online

How do I cancel my oder?


You can not cancel your order yourself but we can of course help you. The order can only be cancelled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has been shipped, you must return it for a refund instead. Please contact customer service for assistance.




How do I change my shipping adress after placing my order?


You must contact our customer support team to change your shipping address. The delivery address can only be changed before the order is shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.




Does SEYU ship worldwide?


We currently deliver worldwide, at the checkout you will be able to choose your shipping country.




How much do I pay for shipping?


We offer free shipping in europe.





Payment

What payment methods does SEYU accept?


We offer different payment methods. We offer credit cards and PayPal. At checkout you can choose your preffered payment method.




Why was my credit/debit card declined at checkout?


If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact our customer care team.





Returns

How do I return an Item?


Consumers have the right to return the product within 14 days from receiving the order. The right applies only in case that the product and its original packaging can be returned in the same condition as when received. Return shipping is paid by the consumer (approx. 7.00 CHF) Please inform us via Email about your Return. You can then send the package to the following address: Seyu, Schipfe 51, 8001 Zurich. The refunded amount will be payed out from us directly when we have received the product.




I want to claim a product, how?


You have the right to claim a faulty product within 14 days from the date of purchase. Replacement items for faulty or damaged items are sent as soon as possible without any extra costs. In order to help you in the fastest and smoothest way possible, please contact contact@seyu.ch for further help. Please specify if you want a refund or a new item. If the claimed item is currently out of stock we will refund the item.





Stores

Where can I try on SEYU glasses?


If you prefer to try on the glasses directly in a store (instead of blind ordering), the following options are available to you: Come visit us at Schipfe in the old town of zurich. Partnerstore: SEYU can also be found in selected fashion stores - discover our partners here.





Sunglasses

Are the sunglasses available in different sizes?


No, each model of glasses is unique and only available in a certain size. Within the collection, however, there are many different shapes and sizes, so there should be something for everyone.




Where are SEYU glasses manufactured?


The glasses are manufactured at a traditional company in the Italian Polontone. The production partner works exclusively for independent designer labels that not only have the highest quality standards, but are also consciously committed to sustainable production.




Do you also offer corrected lenses?


No, currently we do not offer corrected lenses.





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